IT Support Technician
A practical starting path for building support, networking, security, and basic cloud foundations.
Target role
IT Support Technician
Estimated path time
Varies by experience and study pace
Path overview
Build broad troubleshooting and support fundamentals first, then add networking, security, or cloud knowledge based on the environment you want to support.
Step-by-step path
Follow the sequence in order unless a step is marked optional.
CompTIA A+
Build broad hardware, operating-system, troubleshooting, and support foundations.
CompTIA Network+
Add networking knowledge that supports endpoint and infrastructure troubleshooting.
CompTIA Security+ or Microsoft Azure Fundamentals
OptionalChoose a security foundation or introductory cloud credential based on the support environment you want to work in.
Practical activity
Practical activityApply the path in a small portfolio project.
Practical activity
Build a basic home support lab and document troubleshooting cases.
Continue building this career path
Explore the certification areas used in this roadmap, then compare training and study resources for your next step.